Gorgias

Setup

Create an API key in Gorgias under Settings → REST API. Marina reads as that agent. Add the connection under Settings -> Connections. Saving verifies it with a read-only test call.

Configuration

Field	Required	Description
Helpdesk subdomain	Yes	The part before .gorgias.com.

Operations

All operations are read-only. Apps declare the ones they use per connection; see Using connections in apps.

Operation	Description
`account.get`	Fetch the helpdesk account.
`tickets.list`	List tickets, optionally scoped to a customer, a view, an external id, or a set of ticket ids.
`ticket.get`	Fetch one ticket by id.
`tickets.search`	Full-text search across tickets (subjects, messages, and participants).
`messages.list`	List the messages of one ticket.
`customers.list`	List customers, optionally filtered by email, name, or external id.
`customer.get`	Fetch one customer by id.
`tags.list`	List tags, optionally matching a name search.
`users.list`	List helpdesk agents and users, optionally filtered by role, email, or search.

Get started

Guides

Platform services

Connections

Reference

Setup

Configuration

Operations

​Setup

​Configuration

​Operations

Setup

Configuration

Operations